Frequently Asked Questions

Find answers to common questions about our custom event merchandise, production timelines, and services.

What is the minimum order quantity for custom medals?

The minimum order quantity for custom sports medals is 250 units per event. This allows us to work with our premium manufacturing partners and deliver consistent quality. For larger events, we can accommodate orders of 1,000+ units with expedited timelines.

How long does it take to receive my custom medals?

Standard production and ocean freight typically takes 3 months from design approval to delivery. If you need faster turnaround, we offer expedited air freight options (approximately 1 month). We recommend planning 4-5 months ahead for optimal results.

Can you create custom medal designs?

Absolutely! We specialize in completely customized medal designs. You can choose the metal finish (gold, silver, bronze), ribbon colors, size, and artwork. Our design team works with you to bring your vision to life, ensuring each medal reflects your event's unique identity.

What about custom t-shirts and apparel?

We offer full customization for event apparel including t-shirts, performance wear, and uniforms. Minimum order is 2,000 units. You have complete control over fabric selection, printing technique, sizing, and design. Perfect for creating cohesive event branding.

What are inflatable event arches used for?

Inflatable arches are perfect for race starts, finish lines, and photo opportunities. They create stunning visual impact, help establish your event's presence, and provide memorable photo backdrops for participants. They're fully customizable with your event branding.

Do you offer eco-friendly options?

Yes! We're committed to sustainability. We use ocean freight when possible (which is more eco-friendly than air), minimize plastic packaging, and work with suppliers who prioritize sustainable materials. We can discuss eco-friendly options for your specific products.

What is your response time for inquiries?

We guarantee a 24-hour response time to all contact form submissions and client calls. Our team is committed to providing personalized service and answering your questions quickly so you can move forward with confidence.

Do you work with international events?

Yes! We operate in both Canada and Europe with offices in both regions. We serve event organizers in North America and Europe, and we have experience with international import regulations for countries like the Netherlands and UK.

Can you help with design if I don't have artwork?

Of course! Our design team can work with you to create custom artwork for your medals, apparel, or arches. We'll collaborate on concepts, themes, and branding to ensure the final product perfectly matches your event vision.

What payment terms do you offer?

New customers typically pay upfront before production begins. For established customers, we offer flexible payment terms (14 or 30 days net) after delivery. We work with you to find a payment arrangement that works for your budget.

Still have questions?

Our team is here to help! Get in touch for personalized assistance with your custom event merchandise needs.